Sway Support
How to reach Sway support, report a problem, and request safety or account help.
Sway support is for safety issues, platform payment or refund-processing failures, account problems, security, admission-pass technology, and live-room failures. Event questions, entry policies, scheduling, attendee service, and seller cancellation policy belong to the performer selling the ticket; use the seller contact shown with that event or ticket.
Use Sway support for
- reporting harassment, unsafe behavior, or abusive requests
- requesting help with a performer account or live room
- reporting a platform payment, dispute, refund-processing, or admission-pass technology failure
- starting a data deletion request
Contact Sway
The monitored support contact is temporarily unavailable. Native ticket sales remain disabled while this contact is missing. If you already hold a ticket, keep its ticket or order reference and try this page again.
Use in-app safety controls first when they are available. Use the data deletion route below for deletion requests.